The Quality Service is organized into 4 main Areas:

1. Voice of the Customer Area

2. Data Processing Area

3. Accreditation Area

4. Management Area

Voice of the Customer Area

The UMH Quality Service, in coordination with those responsible for teaching (Deans/School Directors, Department Directors, and Degree Coordinators) as well as the services involved in internships, job placement, and mobility, is the service responsible for organizing and coordinating the evaluation process of perceived Quality by students regarding both teaching and services, internships in companies, job placement, and mobility. It is also responsible for gathering the opinions of the Teaching and Research Staff (PDI) and the Services and Administration Staff (PAS). Reports produced from the results of opinion studies are used as a source of information for the Quality Plan indicators and the design of Improvement Plans.

Data Processing Area

The UMH Quality Plan defines the general objectives for action in the concepts of training, research, technological development, management, and social responsibility. Its goal is to achieve continuous quality improvement objectives, following criteria of results orientation, customer orientation, effectiveness, and efficiency, while remaining accountable to society. To this end, the Quality Plan feeds into the Internal Quality Assurance System, which responds to the various verification, monitoring, and accreditation programs for UMH degrees.

Accreditation Area

The objective of this area is to establish the processes, instruments, and criteria to successfully pass the monitoring and accreditation renewal processes for official degrees established by AVAP and ANECA. Through this program, the Quality Service will provide support and advice, as well as analysis and reports, intended for the various agents involved in the accreditation of UMH degrees. The ultimate goal is the accreditation of all degrees.

Management Area

The Quality Service is the service responsible for managing the Master Plan/Quality Plan at UMH, created from the need to achieve professional, effective, and quality-oriented administration. It will drive the operation and achievement of objectives of the Improvement Teams, manage the Service Charters, and lead all Benchmarking actions carried out.