System of Guaranteed Quality of University Courses

27 May 2021

The European Space for Higher Education and the new changes introduced by Spanish regulations, such as the Royal Decree 1393/2007, of 29 October, which establishes the organization of official university education and its subsequent modifications (RD 861 of 2010) provide the bases for the System of Guaranteed Quality, and form part of the new curriculums. As indicated the Royal Decree lays the foundations for the new organization of education to function efficiently and to create the confidence that the accreditation process of university courses depends on.

All degree, masters and doctorate courses from the UMH follow a System of Guaranteed Quality.



The SGQ establishes who makes decisions and how they are made in matters of quality of courses, taking into account:

  • the opinions of the groups of interest related to the courses (students, teachers, administration and service staff, business people, representatives from public and private institutions).
  • the results of the indicators included in the UMH Quality Plan
  • the reports from surveys about quality as perceived by students, teachers and employers.
  • the studies about procedures in: teaching, learning, internships, mobility and employability
  • the information about complaints, suggestions and proposals by the groups of interest.


What for


What is the UMH System of Guaranteed Quality for?

The System of Guaranteed Quality (SGC) aims to ensure the quality of University Miguel Hernández courses, through tools that…

… facilitate compliance with  quality standards

… allow strengths and possible areas of improvement to be analyzed.

… can guide strategic decision making in areas of quality education, with the double objective of meeting the requirements approved by the Ministry of Education in the verified memorandum of each course and to improve the quality of teaching and services provided.




The entities responsible for the System of Guaranteed Quality for each course are:

  • The Faculty Board/School Board: Approval of the Improvement Plan and of the Results Review Report
  • Vice-Dean or Deputy Director of the Degree or Director of the Masters:  Semester monitoring of the SGQ, the execution and monitoring of improvement plans.
  • Degree Council/ Masters Council: Drawing up the Improvement Plan and the Results Review Report

The directory of people responsible for the SGQ can currently be found in the website for each course.




Course monitoring


The verified memoranda of the degree or Masters courses act as a guide for planning the System of Guaranteed Quality. (SGQ).

The SGQ development tool is the application UMH Accredits (  for degrees and for masters). This tool permits integral monitoring (start, development, end) of the courses by the person responsible for the course (Vice-Dean or Deputy- director of the Degree and/or Director of the Masters) for each academic year.

The analysis of the results obtained is made every year through the Results Review Report (P07 Results Review). The Degree Council/Masters Council draw up an Improvement Plan based on the analysis of the Results Review Report, making it possible to carry out actions to improve the course (P06 Improvement)

A follow-up Report for the course is drawn up every year in accordance with the protocol of the Valencian Agency of Evaluation and Forecasting (AVAP). Every two years the AVAP monitors the course, which then serves as input for improving the course.


Results Review: analysis of information


The results review report summarizes the data from the year before and includes: information provided by the teaching quality indicators (Indicator System of the IV Quality Plan), which are systematically gathered; and information from the periodical reports provided by different offices, services or units of the UMH (survey reports by teachers, labor insertion reports, internship memorandum, etc).

This report is drawn up by the Degree/Master Council and approved by the Collegiate Entity (Faculty/School Board, Department Council or Advisory Council).


Continuous Improvement: improvement plans


Improvement Plans (version in Spanish)

After analyzing the results, a draft of the Improvement Plan is drawn up by the Degree or Masters Council (relevant aspects, people responsible, dates, etc.), taking into account the results from survey reports and indicators, etc. in the analysis.

The draft of the Improvement Plan is presented for approval to the Collegiate Entity (Governing Board of the Faculty/School or Advisory Council) in each Center.

During the period the Improvement Plan is in force monitoring of the actions established is carried out in order to ensure compliance, subsequently approved by the Collegiate Entity.

On termination of the period the improvement Plan is in force, a follow-up report is made.

This report allows the Degree/Masters Council to detect areas of improvement, fix goals and improvement actions, program actions, notify the start of actions, and monitor their implementation and efficacy in attaining the goals set.

This report should be approved by the Collegiate Entity (Faculty/School Board; Department Council or Advisory Council).


Other tools


The center’s Agenda includes the academic calendar, as well as the events, meetings, acts and notifications it considers important: Center Agenda (version in Spanish)


Documents link


Document: Summary of System of Guaranteed Quality Course (version in Spanish)

Implementation of System of Guaranteed Quality for UMH Courses (version in Spanish)

Procedure for continuous improvement of UMH courses (version in Spanish)

Procedure for results review included in the SGQ for UMH courses (version in Spanish)

Procedure for complaints management of UMH courses (version in Spanish)

Procedure for suggestion management of UMH courses (version in Spanish)


Other related links